Handling complaints and suggestions

business tasks
  • Better customer service
  • Company reputation management
  • Cutting customer management costs 
solution
  • Gathering and processing incoming requests via internal and external channels: social media, dedicated on-line forums, call center, and incoming e-mails
  • Development of algorithms for determining the originator and subject importance
  • Designing the workstation for personnel responsible for handling customer requests
implementation effect
  • Customer satisfaction growth by 5-10%
  • Cutting the costs of incoming request handling by 50%
  • Raising the company’s reputation due to growth of the number of positive references by 3-5%

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