Implementation of Process Mining for analysis and optimization of the Tele2 mobile communication provider’s payment process

• To obtain an objective picture of the payment process at Tele2.

• To enhance the operational efficiency of the payment process.

• To maintain continuous analysis and monitoring of the payment process.

• As part of the project, a data model has been created and the actual process flow with all scenarios, vulnerabilities, and process improvement areas was reconstructed.

• Audit was used to determine non-ideal scenarios of the fulfillment of the process.

• More than 1 mln payments uploaded from SAP ERP, the customer’s information system, were analyzed.

• Cases of editing and rolling back of payments were found.

• A rating of the internal efficiency with a breakdown by payment types and the company’s structural units was developed.

Celonis Process Mining makes it possible not to check a process in a random way but perform a comprehensive analysis of all available data and process steps owing to which unnecessary stages, repeated steps, and delays in performing a specific task can be eliminated.

• The number of rejected payments was reduced by 90%.
• The workload of the treasury staff was reduced.
• The number of payment scenarios was optimized.
• The quality of generation of payment items was enhanced.
• The number of cases where documents are edited was reduced.