Anykey support
business tasks
- Processing customer requests of different complexity levels
- Optimization of incident resolution times
solution
- The customer’s needs are analyzed. The customer’s technical support needs and the required skills are analyzed in detail
- A request management system is deployed. At this stage, a CRM or HelpDesk system is deployed that fully covers the customer’s needs
- A team for handling the requests is created. The composition of the work teams is determined with the involvement of specialists with supreme skills
implementation effect
- Reducing expenditure on the company’s own support staff
- Involvement of pretrained specialists requiring minimum additional training
- Possibility to launch support lines right after analyzing the customer’s needs due to a range of available out-of-the box solutions
- The availability of specialists with a wide range of expertise allows us to free the customer from the need to look for competent employees