Handling complaints and suggestions
business tasks
- Better customer service
- Company reputation management
- Cutting customer management costs
solution
- Gathering and processing incoming requests via internal and external channels: social media, dedicated on-line forums, call center, and incoming e-mails
- Development of algorithms for determining the originator and subject importance
- Designing the workstation for personnel responsible for handling customer requests
implementation effect
- Customer satisfaction growth by 5-10%
- Cutting the costs of incoming request handling by 50%
- Raising the company’s reputation due to growth of the number of positive references by 3-5%
