Support of web sites and mobile applications
business tasks
- Formalizing customer’s processes: incident management, problem management, capacity management and configuration management
- Provision of a call center
- Proactive monitoring of the hardware component set, application software, and data communication channels
- Analyzing the load on hardware components; proactive activation of additional capacity for preventing performance failures if the performance threshold is exceeded
- Monitoring the load on data communication channels, managing network accessibility
- Documenting and updating documentation for the hardware and application software system
solution
- The customer’s needs are analyzed. The customer’s technical support needs are analyzed in detail
- A request management system is deployed. At this stage, a CRM or HelpDesk system is deployed that fully covers the customer’s needs
- A team for accepting requests is created. Workgroups for the first, second and third support lines are created
implementation effect
- Optimization. Reducing expenditure on the company’s own support staff.
- High-quality call center organization services
- Efficient resources. Involvement of qualified professionals, and support in accordance with approved SLAs
- Here and now. Possibility to launch support lines right after analyzing the customer’s needs due to a range of available out-of-the box solutions
Completed projects
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Development of a mobile application for trading SKYSHOP and SKYCAFE goods aboard an aircraft
History of success -
Technical support and maintenance of the corporate portal
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Creation of the Legal Department’s site
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Upgrading the corporate portal